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The National Lottery Community Fund is the largest funder of community activity in the UK. It puts people in the lead to improve their lives and communities, often through small local projects. Building Better Opportunities is a National Lottery Community Fund and ESF funded project designed to tackle poverty and promote social inclusion throughout Worcestershire, this project is proud to tell you the story of Claire.

Claire was referred over to the BBO programme by Kidderminster Job Centre. Claire has over 7 years’ experience of working within the care sector, however over the years a couple of these jobs had ended quite negatively and this had left Claire feeling quite demoralised and unsure about what her future career would be. Claire was referred to BBO as she had been out of work for 3 months and was struggling to get back into work. Claire was actively job searching and completing applications but due to feeling very disheartened from not hearing back from employers, Claire’s motivation was lacking and she needed some support with boosting this.

Claire joined BBO, she engaged well with her Job Coach, which meant they were able to successfully work together to identify the areas that Claire needed and wanted support. Claire’s main area of support focused around improving and increasing her confidence and motivation. Claire was supported with making some changes to improve her CV, creating a cover letter, enhancing her application process and with improving her interview skills. Claire also spent some time with her Job Coach exploring potential career paths, as Claire was keen to look at different options, other than focusing on just care. Claire and her Job Coach reflected on Claire’s other qualifications and skill areas to determine the best ways of moving forward, following this it was decided that the areas to focus on would be childcare and care opportunities.

Soon after joining BBO and attending regular appointments with her job coach, Claire started to find her feet again and with support around completing applications, was being invited to interviews. Claire seemed to be regaining her lost confidence and motivation, which was very positive for both her and her Job Coach to witness. After some time, Claire again felt like she wasn’t getting anywhere, as she was getting invited to interviews but not being offered the jobs and felt this was in relation to the negative endings in her working history. However, Claire’s luck was about to change… Having heard about a level 1 course in preparing to work in schools, Claire’s Job Coach discussed this with her and instantly this was something Claire liked the sound of and wanted to find out more. Claire attended the introductory session and signed up to the course there and then. Claire started the course at the end of February 2019 and is so far really enjoying it, Claire feels she has finally found something she wants to do and is excited about what the future holds within this new chosen career. Claire plans to continue onto level 2 and potentially 3 in supporting teaching and learning in schools but is also actively looking for employment in this area to support her learning and enhance her skills. Whilst reflecting on her journey, Claire has said: “The programme has helped my confidence and boosted my positivity. I have found BBO really useful and very helpful with supporting me with my job applications and interview techniques, I would recommend it to anyone”.

If you or anyone you know would benefit from the support of a dedicated Job Coach who will work with you to build on your own strengths and abilities to gain the confidence and skills to move into work please get in touch now, we are waiting to hear from you.

Call 01562 733133, or email